I do not see any controls in my PDF viewer
Check Document Settings. You may
have specified Hide Menu Bar, Hide Toolbar or Hide Window Controls.
I see unwanted text or pictures in the background
or foreground
Check that a watermark is not enabled by mistake.
I see jumbled text or pictures on the page, with
items on top of each other
Check that overlay was not used during PDF creation. If it was used
intentionally, check that the chosen files have content suitable for the
overlay.
My PDF viewer will not open the PDF
Check that the PDF version is suitable for your PDF viewer. For instance:
Versions up to 1.3 can be opened by version 4 of Adobe Acrobat.
Versions up to 1.4 can be opened by version 5 of Adobe Acrobat
Versions up to 1.5 can be opened by version 6 of Adobe Acrobat.
Versions up to 1.6 can be opened by version 7 of Adobe Acrobat.
Versions up to 1.7 can be opened by version 8 of Adobe Acrobat.
Version PDF/A can be opened by version 5 of Adobe Acrobat or higher.
Pictures have disappeared from the PDF
Check the compression setting.
The automatic setting must be 5 or above for pictures to appear.
Pictures do not print well
Check compression settings. Increase
the resolution settings or raise the automatic setting so that it is above
50. Screen display can tolerate lower resolutions and higher compression,
but for good-quality printing you should reduce the compression. If you
enable MRC compression without using its profile, set the other compression
setting to lossless.
PDF creation fails
You must have a print-enabled application on your system that can handle
the source file and that is associated with it.
Wrong Paper Size or Orientation, or Missing Worksheets
If these errors appear, please open the files explicitly with the application
that created them or that can open them properly, adjust the paper size,
orientation, and other printing settings as required. Then use the File
menu item Print to create the
PDF file, choosing ScanSoft PDF Create!
as your printer. After converting files to PDF correctly in this way,
you can use the Assistant to combine them.
Because MS Office applications control these settings themselves, printer
settings are ignored in these cases. This means that for example an A4
size PDF file will be generated from an A4 size Word document, independently
from the current printer settings.
Files Cannot be Added to List
Some files could be rejected by PDF Create! because they do not have
an associated program for printing. You should associate the file with
a more suitable application (preferably the one that created the file),
first installing the application if necessary.
For further guidance, please consult the Release Notes file or the Nuance web site.
You cannot see the
Nuance PDF Add-in in an Office 2007 application (Word, Excel, Outlook
or PowerPoint)
Check the following:
To check enabling/disabling Add-ins in Office 2007
applications:
In an Office application, click the 
Microsoft Office button > [Word
/ Excel / PowerPoint] Options > Trust Center > Trust Center Settings..
> Add-ins and check that the
Disable all Application Add-ins
check box is turned off.
For more information on Add-ins, consult the
relevant Microsoft Office Help topic: Home > Security and privacy >
Enable or disable add-ins in Office programs > View or change
the add-in security settings.
To check Nuance PDF toolbar in Outlook 2007:
In Outlook 2007, select View > Toolbars.
If you do not see 
in front
of Nuance PDF, then select it.
A Nuance PDF Add-in has been disabled because of
an exceptional running error
You can re-enable an Add-in in the following
way:
In an Office application, click the
Microsoft Office button > [Word
/ Excel / PowerPoint] Options > Add-Ins. At the bottom of the panel,
select Disabled Items from the
Manage selection box and click
the Go... button. Select an Add-in
(PDF Create 6) you want to re-enable and click the Enable
button. Then click Close and restart the Microsoft Office application.
