Comments: Troubleshooting for PDF Converter

Troubleshooting for PDF Converter

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By: Garry Collins Posted on 03-04-2010 6:16 PM

I have a message that comes up when I open a PDF file which says

"this action cannot be completed because the other program is busy. Chose "switch to" to activate the busy program and corect the problem"

when I do this nothing happens and I have to hit Ctrl, Alt and Delete to unlocK the screen in task manager.

What am I doing wrong?

By: andrew.boysen@oracle.com Posted on 04-28-2010 10:06 AM

I'm having the same problem as Garry.  I can open the PDF program (6 Pro), but I can't open any PDF files without getting that error.  Is there any solution for this?

By: Smitgez1 Posted on 04-28-2010 10:44 AM

I am having the same problem on two different computers in my office.

"this action cannot be completed because the other program is busy. Chose "switch to" to activate the busy program and corect the problem"

I use this program 4 hours day, I am out of business any help?

By: andrew.boysen@oracle.com Posted on 04-28-2010 11:16 AM
100% of people found this useful

I've found a workaround.

Open the Nuance PDF program (rather than opening a file).

Go to Help > Nuance on the Web > UNCHECK "Automatic Web Updates"

With Automatic Web Updates unchecked, I'm able to open PDFs.  With it checked back on, I'm unable to open anything.  I uncheck it again, and I'm able to use the program.

By: Naseik Posted on 04-28-2010 11:31 AM

Thank Andrew....

Was on the phone when I did a refresh and saw your work-around.

I was findind this problem strange, because if you opened another PDF

while stuck on the error, another windows opened and you could use it.