Uninstalling the software

Sometimes uninstalling and then reinstalling OmniPage will solve a problem.

The Uninstall program will not remove any of the following user-created files:

Zone templates (*.zon)

Image Enhancement templates (*.ipp)

Training files (*.otn)

User dictionaries (*.ud)

OmniPage Documents (*.opd)

Workflow files (*.xwf)

Job files (*.opj)

Saved image files or export files.

The default location for these files  is

under Vista:
Users\<username>\AppData\Roaming\ScanSoft\OmniPage17\ 

under Windows XP:
Documents and Settings\<USERNAME>\Application Data\ScanSoft\OmniPage17\

and the following subfolders: EnhancementTemplate, Job, ZoneTemplate, Training, UserDictionary, WorkFlow.

• If you cannot find the Application Data folder (AppData), do the following:
  
  under Vista
  
  Click Organize, select Folder and Search Options. In the Folder Options dialog box, click the View tab and select Show hidden files and folders. Click Apply, then OK.
  
  under Windows XP
  
  From the Start menu select Settings > Network Connections. In the Network Connections window, select Tools > Folder Options. In the Folder Options dialog box, select the View tab.
  In the View panel under Hidden files and folders, select Show hidden files and folders.
  Click Apply, then OK.

• To uninstall you must be logged into your computer with administrator privileges.

To uninstall OmniPage:

1. Close OmniPage.

2. Click Start in the Windows taskbar and choose Control Panel > Add or Remove Programs, or under Vista, Control Panel > Programs and Features.

3. Select OmniPage and click Remove.
   Under Vista, click Uninstall.

4. Click Yes in the dialog box that appears to confirm removing the program.

5. Click Yes to restart your system immediately after installation, or No if you plan to restart later.

• When you Uninstall OmniPage, the link to your scanner is also uninstalled. You must setup your scanner again with OmniPage if you reinstall the program. All RealSpeak modules that were installed with the program will also be uninstalled. With OmniPage Professional, Nuance PDF Create 5 should be uninstalled separately.

• PaperPort 11 is supplied as a stand-alone product with OmniPage Professional. It must be installed and uninstalled separately from OmniPage.

OmniPage Remover Tool

Under specific circumstances you might be instructed by Technical Support to use the OmniPage Remover Tool for program uninstallation. To learn more about this application consult Nuance's online Knowledge Base:

1. Go to www.nuance.com and choose Support from the top menu.

2. Select Knowledge Base under Free Online Support on the left.

3. Choose OmniPage and click Continue.

4. Type 5829 into the Search Criteria field and click Search to display Tech Note 5829 with in-depth information on the Remover Tool.