Acquiring images
I load
an image but I don't see anything.
Make sure the Page Image is visible. Catch and move a splitter
bar to decrease the size of the Text Editor or Document Manager display.
Check in the View menu that Page Image is selected. Be sure the page was
not facing the wrong way in the scanner. Check the size of the image file.
I scanned
some photos, but they appear sideways or upside down.
Use the rotation buttons in the Image toolbar to correct
the images. If you need to scan more photos, open the Process panel of
the Options dialog box and select the desired page rotation value
instead of 'Automatic'. OmniPage may have interpreted something
in the photo as lines of text and auto-rotated the image accordingly.
Pages
in the document do not appear in the correct order.
You can easily reorder pages by dragging and dropping thumbnails.
Use the Advanced button in the
Load File dialog box to have image files loaded in a precise order. When
scanning double-sided documents from the ADF of a duplex scanner, do not
turn on the double-sided scanning option in OmniPage, but use the scanner's
own facility for handling double-sided documents.
My ADF
has a limited capacity. I have to refill it to scan a long document, but
I have no way of restarting the scanning.
Open the Process panel of the Options dialog box and select
Automatically prompt for more pages.
Then you will see a dialog box whenever the ADF
or the file list is empty, allowing you to add pages or declare that all
images for the document have been acquired.
I want to use the OmniPage
Agent 
to acquire
images for workflow processing, but it does not appear on my taskbar as
expected.
Go to Tools / Options / General and
enable the Agent.
Image handling
Some zoning or image
handling tools have disappeared.
The image toolbar contains single tools and three sets of
tools: for zoning, image rotation and table handling. Click the active
tool of the group to see the other tools. These groups can be undocked
and moved into the working area to be close at hand. You can redock the
group when you no longer need it. But if you close the group - by intention
or by accident – they are no longer visible. To restore them go to View/Toolbars
and select the missing items. You can also hide or show the whole Image
toolbar.
I cannot draw a process
or an ignore zone.
Process zones can only be drawn on an ignore background,
and ignore zones can only be drawn on a process background. When an image
enters the image panel it has a process background. If you draw a manual
zone, an ignore background is placed.
Manual processing
When I do manual processing,
I get all pages recognized when I wanted only the current page.
Go to Tools > Options > Process and de-select Automatically select all manually loaded pages.
After using the SET
tools, the program seems to freeze.
You may have not closed the SET window, but minimized it.
Processing cannot continue until this window is closed.
Document Manager
I cannot
read the column titles properly.
Move the cursor into the title bar at the top of the table.
When it reaches a divider between two columns it becomes a two-headed
arrow. Drag the divider to give the column more width and see this whole
title. Use the appropriate item in the View menu to customize the columns
and their order.
Editing text
All
the text formatting menu items are grayed.
Make sure the Text Editor is active. In Plain Text formatting
level, many of these menu items and buttons in the Formatting toolbar
are not available. Choose a different formatting level with the buttons
on the bottom left of the Editor.
I changed
to "Plain Text" to make editing easier, and all the colors,
bolds and italics disappeared.
Plain Text does not support these attributes. Finish editing
and switch back to a higher-level view. Colors and other formatting will
return.
I received
only part of the text from the page and it contains too many reject and
meaningless characters.
Check that you do not have an unwanted zone template file
loaded. Template zones are placed on all pages while a template file remains
loaded — even in new documents. If zone borders cut through text, that
is liable to yield unrecognizable and nonsense characters.
I do not see characters
I need in the Character Map or the ribbon.
By default only two character sets are enabled – enough for
the West European languages. Go to View/Character Map/Character Sets to
enable other sets. Asian characters are not available.
I recognized pages in
Korean, Japanese or Chinese, but I see only blank squares or incorrect
characters in the Text Editor.
East Asian language handling must be installed in the operating
system to view these languages. Go to the system Control Panel and enable
this support under the Regional and Language Options. This may require
access to the original OS disks. If your system is Asian-enabled, this
problem may occur if text is set with a font that does not include Asian
characters. Select the problem text and set Arial Unicode MS or any other
Asian-enabled font.
I turned on Verify
Language Choices in the OCR Options panel, but was not warned of
a mismatch.
This feature is designed for use with Asian languages and
can auto-detect three languages: Japanese, Chinese and Korean, with a
fourth category: a non-Asian language. It warns if incoming texts conflict
with the recognition language. It does not distinguish between non-Asian
languages, so it will not report if French was set but a German document
is scanned and sent to recognition.
I recognized pages with
vertical text in Japanese or Chinese, but these appear horizontally in
the Editor.
This is as designed. The vertical layout will be transmitted
to the exported document, providing you set True Page or Flowing Page
as the formatting level and export to a file type that supports vertical
Asian text.
IntelliTrain
I have
made corrections in recognized text but I do not see training data marked
[unsaved] in the Training dialog box.
You must make corrections in
the Proofreader OCR dialog box. Changes made with the verifier in the
Text Editor do not contribute to training data.
IntelliTrain must be turned on
in the Proofing panel of the Options dialog box.
Not all proofing
changes generate training data.
Form creation in OmniPage Professional
I do not see the Form Drawing and Form
Arrangement toolbars at all.
Choose Toolbars from the View menu and
select the checkboxes for the two form toolbars.
All my form drawing tools are grayed.
Check
that the Text Editor is the active window. The form tools are available
only if the page was recognized with Form as layout description, or the
cursor is inside an area corresponding to a form zone.
I cannot edit the form elements in the
Text Editor.
Form elements can be viewed and edited only
in True Page.
My forms are not fillable
after saving.
Use one of the following file types: PDF,
RTF, HTML or XSN (Microsoft Office InfoPath 2003 format) with the True
Page formatting level.
Form data extraction in OmniPage Professional
Data was not extracted as expected.
Make sure your form template and all forms
being processed have the same number of pages. This includes the effect
of a page range (if set) in the template file.
Make sure the form controls on your form
template reappear in the same places on all forms being scanned or processed.
View any error messages that appear during
form processing.
Do not apply FDE to forms in Japanese, Chinese
or Korean.
Saving documents
The saving options panel for DOCX, XLSX,
PPTX or XPS is empty.
These file types require the presence of
the Microsoft .NET Framework 3.0. Go to the About box and click the link
for a free download of this component. If the link does not appear, enable
in under Tools / Options / General.
The password options are disabled when
saving to PDF.
You
must first select an encryption level. Passwords are only applied to PDF files that will be encrypted. When a
recipient enters a correct password the file is decrypted and displayed.
I do not see the Kindle Document converter.
This is not supplied with the product. It
is generated the first time you use the Kindle
Assistant (Tools menu). From then on the converter can be chosen in
a workflow export step or with Send in Mail. See Sending
to Kindle.
Other
Some Help topics do not appear.
The HTML help system works through you internet
explorer program. Inspect its security settings or upgrade it to a newer
version.
The drop-down list for changing views has
disappeared.
This list is on the Standard toolbar that
is not displayed in Quick Convert View. Please use the Window menu to
change views.
