This morning, we shared some exciting news - Nina is going international! Nina Mobile, Nuance's virtual assistant for mobile customer service, now speaks and understands 38 languages, making it the first such solution to support such a broad range of languages. Nina was launched in August 2012 in...
Fifteen years ago, analysts and investors routinely asked companies, “What’s your Internet strategy?” Today they ask, “What’s your mobile strategy?” The corollary to both questions was, “If you don’t have one, you’d better get one – fast.”...
Mobile empowers us to manage our lives and get advice and information when we need it most. But it's voice that removes all the obstacles, allowing us to get more done, faster. Rather than scroll, click and use traditional search, people can ask their mobile virtual assistants to lend a helping hand...
Posted to
Customer Experience Experts Blog
by
Andrea_Mocherman
on 09-05-2012
Filed under: customer experience, self-service, Self Service, biometrics, customer service, mobile care, call center, customer care, cross-channel, speech recognnition, natural language, mobile enterprise, cloud, security
Imagine a person who signs up for cable TV and chooses autopay. A couple of weeks later, she calls to add HBO. The IVR greets her with a reminder that her next payment is due August 1. "Does that mean they'll automatically debit my account August 1?" she wonders. "Or did my autopay...
Posted to
Customer Experience Experts Blog
by
Andrea_Mocherman
on 08-04-2012
Filed under: self-service, deployment strategies, IVR investment, IVR assessment, Self Service, speech automation, IVR optimization, strategic planning, multichannel, speech recognnition, natural language
In early 2011, Nuance predicted that within three years, our voice biometrics customers would have more than 20 million registered voiceprints. Turns out that we underestimated demand by a wide margin: One year later, our customers have already passed the 20 million mark. Voice biometrics wouldn't...
