Mobile empowers us to manage our lives and get advice and information when we need it most. But it's voice that removes all the obstacles, allowing us to get more done, faster. Rather than scroll, click and use traditional search, people can ask their mobile virtual assistants to lend a helping hand...
Posted to
Customer Experience Experts Blog
by
Andrea_Mocherman
on 09-05-2012
Filed under: customer experience, self-service, Self Service, biometrics, customer service, mobile care, call center, customer care, cross-channel, speech recognnition, natural language, mobile enterprise, cloud, security
When it comes to customer service, consumers are taking charge. When they pickup the phone they want to get answers - fast. But are consumers really getting the results they want the way they want them? A recent consumer survey of attitudes around present-day caller authentication systems shows this...
In early 2011, Nuance predicted that within three years, our voice biometrics customers would have more than 20 million registered voiceprints. Turns out that we underestimated demand by a wide margin: One year later, our customers have already passed the 20 million mark. Voice biometrics wouldn't...
@NuanceEnt Hosts Live Twitter Chat on Thursday, June 28: #VoiceCustServ With continued innovations and advancements in voice-enabled technologies, the opportunities for enterprises to transform their customer service operations with state-of-the-art solutions have never been greater. Moderated by Dan...
Voice is long recognized as a viable authentication method, because just like a fingerprint or iris, voice is unique to the individual. But now a variety of factors - including the widespread acceptance of speech-enabled services and smart assistants such as Siri, the advance of smartphones and tablets...
