In preparation for an in-depth analysis of Customer Experience and its connection to customer loyalty and satisfaction, the Nuance Creative Services team decided to take a look at online-based or "non-brick and mortar" companies that: Consistently rank high in customer satisfaction surveys...
Posted to
Customer Experience Experts Blog
by
Ilene Kaminsky
on 07-29-2009
Filed under: customer experience, blog, CSRs, IVR branding, customer service representative, analysis, contact center, Self Service, strategic planning, corporate social media, Zappos.com, customer loyalty
Last month we launched our Flip Your Customer Experience campaign and a new microsite http://www.flipyourcustomerexperience.com to provide contact center professionals with an easy one-stop place to access valuable resources on optimizing their contact centers and migrating outdated IVRs. The response...
