Interactive Voice Response (IVR) has come a long way over the years. What started out as simple systems for banks and airlines to provide after-hours touchtone access to routine requests is expected to grow into a nearly $3 billion market by 2017 , handling billions of calls across various channels and...
Posted to
Customer Experience Experts Blog
by
Andrea_Mocherman
on 05-25-2012
Filed under: CTI, customer experience, contact center, customer service, hosted IVR, Nuance On Demand, IVR hosting, customer care, IVR, natural language, hosted, cloud
Cloud computing is beginning to penetrate many industries, including CRM and in particular the interactive voice response (IVR) market. Forrester Research has said that cloud computing is one of the top 15 technology trends to watch in 2010, especially for IVR speech applications, because it saves enterprises...
