Inspired by Bon Jovi's "Livin' on a Prayer" lyrics, I posted several months ago about how we're "half way there" when it comes to certain contact center implementations. Here's another angle to the story, based on an experience I had just moments ago. Because my internet...
This question -- asked by an attendee during one of our recent Webcasts -- is a good one, much like "How do I lose weight?" or "What is the best way to get to Las Vegas?" or the ever enduring "Who is John Galt?" (more on that later). When someone asks this question (and...
