http://community.nuance.com/members/bpia/default.aspxen-USCommunityServer 2008.5 SP1 (Build: 31106.3070)http://community.nuance.com/members/bpia/activities/default.aspxThu, 26 Feb 2009 15:20:43 GMTbpia<a href="/members/bpia/default.aspx">Brian Pia</a> has a new avatar.http://community.nuance.com/members/bpia/activities/default.aspxThu, 26 Feb 2009 14:57:45 GMTbpia<a href="/members/bpia/default.aspx">bpia</a> has a new avatar.http://community.nuance.com/members/bpia/activities/default.aspxThu, 26 Feb 2009 14:57:08 GMTbpia<a href="http://community.nuance.com/members/bpia/default.aspx">bpia</a> joined <a href="http://community.nuance.com/">from Nuance </a>.http://community.nuance.com/members/bpia/activities/default.aspxMon, 23 Feb 2009 15:07:00 GMTbpia<a href="/members/bpia/default.aspx">Brian Pia</a> blogged about <a href="/blogs/expertsblog/archive/2009/02/23/our-newly-acquired-customers-have-alphanumeric-account-numbers-but-our-ivr-only-supports-numeric-what-should-we-do.aspx">Our Newly Acquired Customers Have Alphanumeric Account Numbers, But Our IVR Only Supports Numeric. What Should We Do? </a> on <a href="/blogs/expertsblog/default.aspx">Insight from the Customer Experience Experts</a>.http://community.nuance.com/members/bpia/activities/default.aspxMon, 16 Feb 2009 15:10:00 GMTbpia<a href="/members/bpia/default.aspx">Brian Pia</a> blogged about <a href="/blogs/expertsblog/archive/2009/02/16/our-customers-are-complaining-that-we-don-t-know-them-how-can-we-ease-their-frustration-and-our-csrs.aspx">Our Customers Are Complaining That We Don’t “Know Them.” How Can We Ease Their Frustration (and Our CSRs)? </a> on <a href="/blogs/expertsblog/default.aspx">Insight from the Customer Experience Experts</a>.