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customer experience

When touchtone automation isn’t good enough

Today thousands of contact centers are saving even more money by increasing call automation and they continue to keep their customers happy. What's their secret? They have designed their automation system around their customers' needs. Overwhelmingly consumers prefer an easy to use speech interface...

Posted to Nuance Enterprise Connect Blog by Jeff Foley on 11-11-2009
Filed under: Filed under: customer experience, self-service, contact center, speech automation

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