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How Do I Reduce Average Handle Time (AHT)? And, Who Is John Galt?
This question -- asked by an attendee during one of our recent Webcasts -- is a good one, much like "How do I lose weight?" or "What is the best way to get to Las Vegas?" or the ever enduring "Who is John Galt?" (more on that later). When someone asks this question (and...
Posted to
Nuance Enterprise Connect Blog
by
Donald Davis
on 05-05-2009
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Filed under:
customer experience
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average handle time
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AHT
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