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I was chatting with a colleague yesterday, and he was excited about the evolution of Bluetooth devices – specifically how they could eventually become a stand-alone channel for outbound communications from companies to their customers, whispering sweet nothings like stock quotes and package delivery...
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One type of Business Consulting project I frequently participate in is called an IVR Optimization. During these engagements, we do our best to identify barriers to an application's success...however that may be defined. Our research includes: interviews with company stakeholders reviewing system...