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Voice XML
Our Newly Acquired Customers Have Alphanumeric Account Numbers, But Our IVR Only Supports Numeric. What Should We Do?
We recently received the following question through our "Ask The Experts" form: We acquired a company a few months back and plan to continue a very strong acquisition path over the next year. The challenge we have is that now we have a mix of customer account numbers with numeric and alphanumeric...
Posted to
Insight from the Customer Experience Experts
by
Brian Pia
on 03-02-2009
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Filed under:
IVR migration
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Voice XML
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