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CTI

Our Customers Are Complaining That We Don’t “Know Them.” How Can We Ease Their Frustration (and Our CSRs')?

We recently received the following question through our "Ask The Experts" form: Over the past year we've seen an increase in frustrated customers and Customer Service Representatives. Our customers feel like we don't know anything about them - they complain that they have to provide...

Posted to Nuance Enterprise Connect Blog by Brian Pia on 02-26-2009
Filed under: Filed under: CTI, CSRs, computer telephony integration

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