We're excited to announce that Nina, the virtual assistant for customer service, has been expanded to the web, now adding text-based virtual assistant capabilities to enterprise web marketing, ecommerce and support applications. Nina has become smarter, with the ability to engage in customer service...
Cloud computing is beginning to penetrate many industries, including CRM and in particular the interactive voice response (IVR) market. Forrester Research has said that cloud computing is one of the top 15 technology trends to watch in 2010, especially for IVR speech applications, because it saves enterprises...
