http://community.nuance.com/blogs/expertsblog/default.aspxWelcome to Nuance&#39;s Customer Experience Experts Blog! A place to talk about the evolution of self-service technology across channels like IVR, mobile devices and the Web. With mobile apps like Siri and Dragon Go!, consumer expectations have drastically changed and the time is now for enterprises to start thinking about how to deliver similar natural, seamless, conversational self-service experiences.enCommunityServer 2008.5 SP1 (Build: 31106.3070)http://community.nuance.com/blogs/expertsblog/archive/2013/05/13/leading-organizations-tout-virtues-of-voice-biometrics-at-vbc-san-francisco.aspx#8149Wed, 15 May 2013 17:07:50 GMTd99dc12a-e682-4cdc-a437-1d863f494a00:8149Amanda Traynor<p>Great update Brett, sounds like the VBC was an outstanding success and sounds like customers are realizing tremendous value from our solutions!!!</p> <p>Great job!</p> <div style="clear:both;"></div><img src="http://community.nuance.com/aggbug.aspx?PostID=8149" width="1" height="1">http://community.nuance.com/blogs/expertsblog/archive/2012/02/24/for-turkcell-voice-biometrics-makes-customer-service-a-market-differentiator.aspx#7272Fri, 21 Dec 2012 14:58:08 GMTd99dc12a-e682-4cdc-a437-1d863f494a00:7272Nuance Enterprise Connect Blog<p>Voice biometrics is a fast, convenient and highly accurate way to authenticate customers. Those benefits</p> <img src="http://community.nuance.com/aggbug.aspx?PostID=7272" width="1" height="1">http://community.nuance.com/blogs/expertsblog/archive/2012/07/12/five-common-misconceptions-about-voice-biometrics.aspx#7271Fri, 21 Dec 2012 14:58:01 GMTd99dc12a-e682-4cdc-a437-1d863f494a00:7271Nuance Enterprise Connect Blog<p>Voice biometrics is a fast, convenient and highly accurate way to authenticate customers. Those benefits</p> <img src="http://community.nuance.com/aggbug.aspx?PostID=7271" width="1" height="1">http://community.nuance.com/blogs/expertsblog/archive/2012/08/30/removing-authentication-hurdles-with-voice-biometrics.aspx#7270Fri, 21 Dec 2012 14:57:56 GMTd99dc12a-e682-4cdc-a437-1d863f494a00:7270Nuance Enterprise Connect Blog<p>Voice biometrics is a fast, convenient and highly accurate way to authenticate customers. Those benefits</p> <img src="http://community.nuance.com/aggbug.aspx?PostID=7270" width="1" height="1">http://community.nuance.com/blogs/expertsblog/archive/2012/11/14/hosted-ivr-provides-a-port-in-any-storm.aspx#7243Thu, 13 Dec 2012 15:55:46 GMTd99dc12a-e682-4cdc-a437-1d863f494a00:7243Nuance Enterprise Connect Blog<p>If there&#39;s one undeniable trend in IVR, it&#39;s that enterprises, government agencies and other</p> <img src="http://community.nuance.com/aggbug.aspx?PostID=7243" width="1" height="1">http://community.nuance.com/blogs/expertsblog/archive/2012/02/09/the-holy-grail-of-getting-the-right-answer-right-away.aspx#6966Tue, 06 Nov 2012 19:43:42 GMTd99dc12a-e682-4cdc-a437-1d863f494a00:6966Nuance Enterprise Connect Blog<p>Some airlines are replacing their onboard entertainment systems with iPads to shave their planes&#39;</p> <img src="http://community.nuance.com/aggbug.aspx?PostID=6966" width="1" height="1">http://community.nuance.com/blogs/expertsblog/archive/2012/04/06/connected-informed-independent-self-reliant-and-impatient-the-now-consumer.aspx#6907Thu, 18 Oct 2012 22:06:28 GMTd99dc12a-e682-4cdc-a437-1d863f494a00:6907Nuance Enterprise Connect Blog<p>When people call customer care, they typically hit zero because they want to talk to a human instead</p> <img src="http://community.nuance.com/aggbug.aspx?PostID=6907" width="1" height="1">http://community.nuance.com/blogs/expertsblog/archive/2012/04/06/connected-informed-independent-self-reliant-and-impatient-the-now-consumer.aspx#6869Tue, 25 Sep 2012 19:27:48 GMTd99dc12a-e682-4cdc-a437-1d863f494a00:6869Nuance Enterprise Connect Blog<p>Five Keys to a Great Mobile Customer Service Experience By Elizabeth Dykstra-Erickson M ore than 80 percent</p> <img src="http://community.nuance.com/aggbug.aspx?PostID=6869" width="1" height="1">http://community.nuance.com/blogs/expertsblog/archive/2012/04/16/maturing-mobile-strategies-how-enterprises-are-preparing-for-smartphone-users.aspx#6868Tue, 25 Sep 2012 19:27:43 GMTd99dc12a-e682-4cdc-a437-1d863f494a00:6868Nuance Enterprise Connect Blog<p>Five Keys to a Great Mobile Customer Service Experience By Elizabeth Dykstra-Erickson M ore than 80 percent</p> <img src="http://community.nuance.com/aggbug.aspx?PostID=6868" width="1" height="1">http://community.nuance.com/blogs/expertsblog/archive/2012/03/26/is-the-contact-center-moving-on-device-catching-up-with-ovum-s-daniel-hong.aspx#6802Tue, 07 Aug 2012 16:28:25 GMTd99dc12a-e682-4cdc-a437-1d863f494a00:6802Nuance Enterprise Connect Blog<p>If you haven&#39;t heard the term &quot;frictionless&quot; yet, it&#39;s time to add it to your customer</p> <img src="http://community.nuance.com/aggbug.aspx?PostID=6802" width="1" height="1">http://community.nuance.com/blogs/expertsblog/archive/2012/05/07/the-impact-technology-is-having-on-the-customer-service-experience.aspx#6801Tue, 07 Aug 2012 16:28:20 GMTd99dc12a-e682-4cdc-a437-1d863f494a00:6801Nuance Enterprise Connect Blog<p>If you haven&#39;t heard the term &quot;frictionless&quot; yet, it&#39;s time to add it to your customer</p> <img src="http://community.nuance.com/aggbug.aspx?PostID=6801" width="1" height="1">http://community.nuance.com/blogs/expertsblog/archive/2012/04/16/maturing-mobile-strategies-how-enterprises-are-preparing-for-smartphone-users.aspx#6800Tue, 07 Aug 2012 16:28:14 GMTd99dc12a-e682-4cdc-a437-1d863f494a00:6800Nuance Enterprise Connect Blog<p>If you haven&#39;t heard the term &quot;frictionless&quot; yet, it&#39;s time to add it to your customer</p> <img src="http://community.nuance.com/aggbug.aspx?PostID=6800" width="1" height="1">http://community.nuance.com/blogs/expertsblog/archive/2012/02/24/for-turkcell-voice-biometrics-makes-customer-service-a-market-differentiator.aspx#6782Thu, 12 Jul 2012 17:05:41 GMTd99dc12a-e682-4cdc-a437-1d863f494a00:6782Nuance Enterprise Connect Blog<p>In early 2011, Nuance predicted that within three years, our voice biometrics customers would have more</p> <img src="http://community.nuance.com/aggbug.aspx?PostID=6782" width="1" height="1">http://community.nuance.com/blogs/expertsblog/archive/2012/05/07/the-impact-technology-is-having-on-the-customer-service-experience.aspx#6498Mon, 21 May 2012 14:18:56 GMTd99dc12a-e682-4cdc-a437-1d863f494a00:6498essaycapital review<p>Very interesting info! Thanks a lot for this post.</p> <div style="clear:both;"></div><img src="http://community.nuance.com/aggbug.aspx?PostID=6498" width="1" height="1">http://community.nuance.com/blogs/expertsblog/archive/2012/04/06/connected-informed-independent-self-reliant-and-impatient-the-now-consumer.aspx#6368Fri, 27 Apr 2012 17:06:14 GMTd99dc12a-e682-4cdc-a437-1d863f494a00:6368Nuance Enterprise Connect Blog<p>In this business it&#39;s not uncommon to encounter customer care professionals that question the intelligence</p> <img src="http://community.nuance.com/aggbug.aspx?PostID=6368" width="1" height="1">