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Leading Organizations Tout Virtues of Voice Biometrics at VBC San Francisco

If I had to choose a single message that reverberated loud and clear at the Voice Biometrics Conference in San Francisco, it would be that financial institutions have derived significant and tangible benefits from the use of voice biometrics. This message...

Published 05-13-2013 2:50 PM by BBeranek

Filed under: voice identity program, voice biometrics, voice authentication, biometrics, opus conference

Real World Voice Biometrics Scenarios: Mobile App Authentication

A few weeks ago, we shared a real world scenario of how Voice Biometrics is being used in the contact center to lower costs, reduce fraud and deliver a great customer experience. Now let's take a look at how Nuance's Voice Biometric solution enables...

Published 01-04-2013 11:37 AM by BBeranek

Filed under: customer experience, contact center, voice biometrics, voice authentication, biometrics, customer service, mobile care, customer satisfaction, mobile app, mobile enterprise, authentication, mobile, mobile apps

Four Best Practices for Ensuring a Successful Voice Biometrics Rollout

Voice biometrics is a fast, convenient and highly accurate way to authenticate customers. Those benefits are why banks, telcos and other organizations are enrolling voiceprints at an average rate of more than 1.2 million per month, Opus Research estimates...

Published 12-21-2012 9:53 AM by BBeranek

Filed under: customer experience, contact center, voice biometrics, voice authentication, biometrics, customer service, customer care, Turkcell Global Bilgi

Removing Authentication Hurdles with Voice Biometrics

When it comes to customer service, consumers are taking charge. When they pickup the phone they want to get answers - fast. But are consumers really getting the results they want the way they want them? A recent consumer survey of attitudes around present...

Published 08-30-2012 2:25 PM by Andrea_Mocherman

Filed under: self-service, Self Service, voice biometrics, voice authentication, customer service, call center, security, authentication

Another day, Another Voice Biometrics Deployment - this time in Hungary with Magyar Telekom

The increased acceptance and adoption of the voice has led to another voice biometrics deployment by Magyar Telekom Plc., the leading telecommunication company in Hungary. With its recently announced deployment of Nuance's VocalPassword, Magyar Telekom...

Published 07-05-2012 5:37 PM by Andrea_Mocherman

Filed under: Self Service, voice biometrics, voice authentication, customer service, customer care, personalization, IVR, speech recognnition, natural language, authentication

The Real Business Value Of Voice Biometrics Through Real Deployments

Security has long been the singular focus of voice biometrics applications. And for good reason. A voice print, is as unique to an individual as a fingerprint or iris scan. And since speaking is what we do naturally, voice is as user-friendly as it is...

Published 05-15-2012 7:01 PM by Andrea_Mocherman

Filed under: customer experience, contact center, voice biometrics, voice authentication, customer service, customer care, IVR, speech recognnition

For Turkcell, Voice Biometrics Makes Customer Service a Market Differentiator

It’s rare for a telecom company to play up great customer service as a major market differentiator, but that’s exactly what Turkey’s largest mobile operator did — and with results impressive enough to make its competitors and peers...

Published 02-24-2012 4:34 PM by Andrea_Mocherman

Filed under: contact center, Self Service, speech automation, voice biometrics, voice authentication, biometrics, customer service, customer care, authentication

Voice Biometrics Goes Mainstream – and Mobile

Banks, telcos and government agencies are just three examples of the organizations that are leveraging voice to streamline and enhance authentication, including on mobile devices A person's voice is one of a human being's most unique attributes...

Published 12-06-2011 3:35 PM by Andrea_Mocherman

Filed under: self-service, contact center, voice biometrics, voice authentication, biometrics, call center, customer care, authentication, mobile

The End of Passwords and PINs: Could Your Voice be the “Spoken Token?”

Imagine you're paying for a purchase with your credit card over the phone through an automated system - how can a "machine" tell if it's really you calling, rather than someone who just stole your wallet? Consumers reported fraud losses...

Published 09-03-2009 1:06 PM by Nuance Expert TIPS

Filed under: voice biometrics, voice authentication, biometrics

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