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Complex Content Networks: The Imminent Customer Care Storm
How Do I Reduce Average Handle Time (AHT)? And, Who Is John Galt?
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AHT
call center
contact center
content
device support
tech support
wireless handheld device
wireless services
Complex Content Networks: The Imminent Customer Care Storm
While you’re reading this: another consumer bought a new wireless handheld device. Perhaps she made a call to her sister to test out the voice commands on the headset she bought online to go with her “phone” - and to tell her about her...
Published
09-10-2010 2:28 PM
by
Ilene Kaminsky
Filed under:
customer experience
,
average handle time
,
contact center
,
device support
,
tech support
,
call center
,
content
,
wireless handheld device
,
wireless services
How Do I Reduce Average Handle Time (AHT)? And, Who Is John Galt?
This question -- asked by an attendee during one of our recent Webcasts -- is a good one, much like "How do I lose weight?" or "What is the best way to get to Las Vegas?" or the ever enduring "Who is John Galt?" (more on...
Published
05-05-2009 2:33 PM
by
Donald Davis
Filed under:
customer experience
,
average handle time
,
AHT
