True Stories of "WOW": Customer Experience @ Zappos.com - In
preparation for an in-depth analysis of Customer Experience and its
connection to customer loyalty and satisfaction, the Nuance Creative
Services team decided to take a look at online-based or "non-brick and
mortar" companies for best practices. What we found in this true
story, are best practices and creative options that can raise the
"WOW" factor of your customers' experiences.
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Filed under: customer experience, blog, CSRs, IVR branding, customer service representative, analysis, contact center, Self Service, strategic planning, corporate social media, Zappos.com, customer loyalty
