Browse by Tags

Real World Voice Biometrics Scenarios: Mobile App Authentication

A few weeks ago, we shared a real world scenario of how Voice Biometrics is being used in the contact center to lower costs, reduce fraud and deliver a great customer experience. Now let's take a look at how Nuance's Voice Biometric solution enables...

Published 01-04-2013 11:37 AM by BBeranek

Filed under: customer experience, contact center, voice biometrics, voice authentication, biometrics, customer service, mobile care, customer satisfaction, mobile app, mobile enterprise, authentication, mobile, mobile apps

Removing Authentication Hurdles with Voice Biometrics

When it comes to customer service, consumers are taking charge. When they pickup the phone they want to get answers - fast. But are consumers really getting the results they want the way they want them? A recent consumer survey of attitudes around present...

Published 08-30-2012 2:25 PM by Andrea_Mocherman

Filed under: self-service, Self Service, voice biometrics, voice authentication, customer service, call center, security, authentication

The Art of Frictionless Customer Service

If you haven't heard the term "frictionless" yet, it's time to add it to your customer service lexicon. The skyrocketing amount of inbound calls from mobile phones is a major reason. Some Nuance customers say that more half of their...

Published 08-07-2012 12:25 PM by Andrea_Mocherman

Filed under: customer experience, self-service, contact center, biometrics, mobile phones, customer service, mobile care, customer care, IVR, cross-channel, mobile enterprise, authentication, mobile

Five Common Misconceptions About Voice Biometrics

In early 2011, Nuance predicted that within three years, our voice biometrics customers would have more than 20 million registered voiceprints. Turns out that we underestimated demand by a wide margin: One year later, our customers have already passed...

Published 07-12-2012 12:59 PM by Andrea_Mocherman

Filed under: self-service, speech automation, voice biometrics, biometrics, IVR, speech recognnition, security, authentication

Another day, Another Voice Biometrics Deployment - this time in Hungary with Magyar Telekom

The increased acceptance and adoption of the voice has led to another voice biometrics deployment by Magyar Telekom Plc., the leading telecommunication company in Hungary. With its recently announced deployment of Nuance's VocalPassword, Magyar Telekom...

Published 07-05-2012 5:37 PM by Andrea_Mocherman

Filed under: Self Service, voice biometrics, voice authentication, customer service, customer care, personalization, IVR, speech recognnition, natural language, authentication

The Impact Technology is Having on the Customer Service Experience

Make Them An Offer They can't Refuse Thanks to the proliferation of connected devices - PCs, phones, smartphones, tablets, games consoles - consumers across all demographics now share a common trait: they are empowered. They now have the freedom to...

Published 05-07-2012 1:14 PM by Andrea_Mocherman

Filed under: contact center, Self Service, mobile phones, customer service, call center, customer care, IVR, multichannel, natural language, authentication

For Turkcell, Voice Biometrics Makes Customer Service a Market Differentiator

It’s rare for a telecom company to play up great customer service as a major market differentiator, but that’s exactly what Turkey’s largest mobile operator did — and with results impressive enough to make its competitors and peers...

Published 02-24-2012 4:34 PM by Andrea_Mocherman

Filed under: contact center, Self Service, speech automation, voice biometrics, voice authentication, biometrics, customer service, customer care, authentication

Voice Biometrics Goes Mainstream – and Mobile

Banks, telcos and government agencies are just three examples of the organizations that are leveraging voice to streamline and enhance authentication, including on mobile devices A person's voice is one of a human being's most unique attributes...

Published 12-06-2011 3:35 PM by Andrea_Mocherman

Filed under: self-service, contact center, voice biometrics, voice authentication, biometrics, call center, customer care, authentication, mobile

Voice Biometrics Nears its Tipping Point

There are new reports about security breaches related to passwords on a weekly basis, making authentication processes more important than ever. People should be very concerned about using the same password for multiple accounts, because if just one of...

Published 11-16-2011 4:31 PM by Andrea_Mocherman

Filed under: voice biometrics, security, authentication

Customer Experience Experts Blog

Syndication

Recent Posts

Tags

FREE Resources

Archives