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Key Tips for Evaluating Analytics Packages (and, Why an “Easy Does It” Approach is Best)
Got Analytics? 3 Key Things to Remember.
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Contact center analytics
Key Tips for Evaluating Analytics Packages (and, Why an “Easy Does It” Approach is Best)
Analytics are a key tool to help drive improvements in your phone channel - ultimately leading to lower costs, fewer calls to agents, a more "friendly" IVR that callers are happy using, and event helping to effectively measure customer satisfaction...
Published
07-28-2009 2:52 PM
by
Lauren Hodgson
Filed under:
analytics
,
Contact center analytics
Got Analytics? 3 Key Things to Remember.
I often hear from customers running IVRs and call centers that they want "analytics." They already know they need "analytics," and they often ask about a specific analytics tool that they've just heard a sales pitch about. And...
Published
05-14-2009 1:50 PM
by
Lauren Hodgson
Filed under:
analytics
