excited to announce that Nina, the virtual assistant for customer service, has been
expanded to the web, now adding text-based virtual assistant capabilities to
enterprise web marketing, ecommerce and support applications. Nina has become
smarter, with the ability to engage in customer service conversations and
connect to existing enterprise back-office applications. And, Nuance has made
Nina multi-lingual, with the ability to recognize and speak 38 languages.
these expanded capabilities, Nina is now a multi-channel solution, delivering
the same intelligent, natural interactions across a variety of customer self-service
applications, including text messaging, voice, mobile apps and the web. On web sites,
Nina presents a human-like virtual agent that can quickly resolve customer requests, while conveying
the brand essence of an enterprise. When needed, Nina Web intelligently routes
conversations to live agents, with connectivity to systems such as Live
Person®, Moxie® and others. Nina AgentTM provides human-like customer service
conversations via text or speech interactions, using Nuance natural language
understanding (NLU), and connectivity to CRM, ERP and database systems.
clear that more than ever, Nina represents a significant opportunity for
enterprises to leverage the full power of intelligent systems to deliver
customer self-service solutions that are easy to use, accurate and effective.
In fact, not only do 75% of consumers actually prefer self-service due to its
speed, accuracy and convenience but, according to Forrester Research, 67% of
people sought customer service via a company's web site in 2012. With Nina
WebTM, Nuance is defining the new face of customer service online.
see a demonstration of Nina, go here, and for the
full press release, go here.
03-04-2013 10:20 PM
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