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December 2011 - Customer Experience Experts Blog
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Enterprises: What's Your Mobile Strategy?
Fifteen years ago, analysts and investors frequently asked enterprises, “What’s your Internet strategy?” The unspoken corollary was, “If you don’t have one, you’d better get one fast, or you’re toast.” Today...
Published
12-20-2011 1:37 PM
by
Andrea_Mocherman
Filed under:
contact center
,
IVR optimization
,
customer loyalty
,
mobile phones
,
customer service
,
mobile care
,
customer care
,
mobile
Have you Heard from Your Utility Lately?
Smart Grid is causing a revolution in the way energy utilities provide service. With the rollout of Smart Grids picking up pace over the next few years, there will be more consumers needing more information which almost always equates to more budget needed...
Published
12-12-2011 7:00 PM
by
Andrea_Mocherman
Filed under:
customer experience
,
hosted IVR
,
outbound customer care: speech automation
,
proactive notifications
,
Utilities
,
customer care
Voice Biometrics Goes Mainstream – and Mobile
Banks, telcos and government agencies are just three examples of the organizations that are leveraging voice to streamline and enhance authentication, including on mobile devices A person's voice is one of a human being's most unique attributes...
Published
12-06-2011 3:35 PM
by
Andrea_Mocherman
Filed under:
self-service
,
contact center
,
voice biometrics
,
voice authentication
,
biometrics
,
call center
,
customer care
,
authentication
,
mobile
