Did you know that today the cross–industry average cost of a call fully completed through self–service is $.50 or less, compared to an agent assisted transaction which averages $5.50 per call.  And in many industries, the cost of an agent handled call is significantly above this level, further magnifying the savings which can be recognized by automation done right. You do the math. 

If you want to learn more about the ROI of self-service for your industry, drop us a line at consultingteam@nuance.com.  We're happy to bring our calculators.