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November 2009 - Customer Experience Experts Blog
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Why you should brand your IVR even though your customers don't call that often
As a practitioner of Nuance's Voice Identity Program (VIP), I've written about extending corporate brands to the IVR, given webcasts on the topic, and do honestly believe it's a good practice. That's why I'm often surprised by resistance...
Published
11-30-2009 11:16 AM
by
Rebecca
Filed under:
IVR branding
When touchtone automation isn’t good enough
Today thousands of contact centers are saving even more money by increasing call automation and they continue to keep their customers happy. What's their secret? They have designed their automation system around their customers' needs. Overwhelmingly...
Published
11-11-2009 8:33 AM
by
Anonymous
Filed under:
customer experience
,
self-service
,
contact center
,
speech automation
