Last month we launched our Flip Your Customer Experience campaign and a new microsite http://www.flipyourcustomerexperience.com to provide contact center professionals with an easy one-stop place to access valuable resources on optimizing their contact centers and migrating outdated IVRs.  The response to the site has been fantastic -- hundreds of people have downloaded our resource kit, taken our online self-evaluation and explored the site to learn more about Nuance Business Consulting, our people and our customers.   

As part of the launch, we also decided that we would launch a blog.  While our marketing team told us it would be good for Search Engine Optimization, our first thought was -- what another perfect opportunity to share our expertise and engage in relevant, meaningful dialogue with you.  After all, we do consider ourselves thought leaders in customer experience, so what better way to share out thoughts than through an on-going dialogue with you.  Check back often, or sign up to get new updates via email -- we'll have new posts and editorials from our consultants about common issues and emerging trends around contact center and customer experience.

So, why do we think we're qualified to write a blog about contact centers and customer experience?

To put it simply:

• We have unmatched market, technology and vertical expertise.  Our consultants have more than 20 years of practical experience and offer expertise from a wide range of industries and disciplines.
• We're trusted advisors to some of the world's largest contact centers. Nuance has created innovative strategies for many Fortune 500 companies, applying thought leadership to solve their contact center and business challenges. More than 90% of our consulting customers have re-hired Nuance for additional engagements. Read some of our customer success stories.
• Our consultants and the entire Nuance team -- from engineers, speech scientists and UI designers to account managers and our executives -- have a fanatical dedication to helping organizations create a world-class customer experience for their customers.  

We have a lot to say, and know you do too, that's why we not only welcome your comments to our posts, but also invite you to submit questions directly to our consultants.  We've lined up some our most knowledgeable people to give you in-depth, informative answers.  Simply click on the "Ask an expert" button in the right hand column of this page or go to http://www.flipyourcustomerexperience.com/contact/ask-the-customer-experience-experts.aspx. 

This is your opportunity to have experienced contact center experts answer your questions.  (And, we'll probably even post our response to the blog.)  You can also e-mail us directly at consultingteam@nuance.com. 

Welcome to our blog.   

-- The Nuance Business Consulting Team