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February 2009 - Nuance Enterprise Connect Blog
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5 Reasons to Justify a Contact Center Consulting Engagement in Today’s Economy
It's a question we're starting to hear more and more these days -- "How can I justify a consulting engagement in these tough economic times. Isn't it considered a luxury?" While it is a very valid question, the truth is that consulting...
Published
02-26-2009 2:13 PM
by
Tom Hicks
Filed under:
consulting services
Our Customers Are Complaining That We Don’t “Know Them.” How Can We Ease Their Frustration (and Our CSRs')?
We recently received the following question through our "Ask The Experts" form: Over the past year we've seen an increase in frustrated customers and Customer Service Representatives. Our customers feel like we don't know anything about...
Published
02-26-2009 11:15 AM
by
Anonymous
Filed under:
CTI
,
CSRs
,
computer telephony integration
Welcome to Our Blog (And Why We Think We’re “Qualified” to Start One)
Last month we launched our Flip Your Customer Experience campaign and a new microsite http://www.flipyourcustomerexperience.com to provide contact center professionals with an easy one-stop place to access valuable resources on optimizing their contact...
Published
02-26-2009 10:17 AM
by
Donald Davis
Filed under:
consulting services
,
blog
