I've been a huge fan of Dragon speak for years now I've owned multiple versions and I own the medical version and use it every day and I have for years. I was excited to see that the new Dragon speak 10 was out so I replaced my home version which is a version 8. Trying to install this thing was an enormous headache. It kept on asking for the serial number which I found it then it wanted some mysterious 'key' I scanned every single part of the instructions there was no 'key' mentioned I scanned multiple areas on the box and receipt I saw no 'key'. I finally located the support numbers and contacted technical support after being cut off twice I finally reached a person. He had no idea what the key was or how to assist me in installing this product. We spent 20 minutes trying different things until finally realizing that registering the product which I had already done and activating the product were two different things. After this product was activated it revealed the key which I used along with a serial number to finally install the product. I'm writing this feedback on the blog because I don't see anywhere else for customer feedback.

Hi wyl -

Thanks for the feedback.  We realize that the installation, registration and activation process is too complicated in the current version of Dragon.  We are working on a streamlined process for future releases.

It is concerning that the technical support staff didn't understand how to help you, so I will make sure that the manager of that group provides some additional training to the staff.

Thanks again for the feedback!

Peter

Dragon is great.

This might not be the right place to obtain the information I am seeking.  However, I have triedevery place else and perhaps some can help me.  The problem:  When I dicate the time I get the following 1:35PM.  Its correct but the cap 'PM' or 'AM' looks wrong to me and I would perfer 1:35pm (uncapted pm & am).  I made some changes and it worked some what.  I now get 1:35 pm with a space between the time and the 'pm'.  This may seem minor but I really want the 'pm' without a space from the time.  Can anyone help?  Please!

Tom

tmahas@hotmail.com

I have no "dot" on my headset.  where do you get a dot at?  

I'm an experienced user of Dragon NaturallySpeaking, having started with one of the earliest versions. I'm currently running Dragon NaturallySpeaking 9 and have purchased a new copy of version 10. I'm concerned that I will lose my carefully edited and created profile when I install the new software. Will I be able to restore the existing version 9 user profile once version 10 is installed?

Do you have any tips for a smooth transition?

I just found out about another way you can get bad speech recognition. My computer came with a speech recognition feature that interfered with Dragon. I turned off ctfmon in the Startup tab of msconfig and the problem was cured.

Learned something new! Never thought to look to see if there was a 'dot' or whether the headset's mike was actually 'facing' the correct way. Some of our users bring their own headset - sanitary reasons - and some of those headsets don't have a 'dot' but that's ok... investigation and trial and error should help... ;)

Long time user of medical

The dot is usually on the mike boom just behind the windsock.( the part you speak into.)

 If yours does not have a dot it may not be a 'noise canceling' type of mike.

I have used Dragon 9 to write books, and have dictated something approaching 2 million words.  I am therefore qualified to tell you what is THE most frustrating thing about Dragon.  When I highlight a word and repeat it, I do NOT want the same word being offered again.  I don't care WHAT is offered.  Just not the thing that I have indicated is WRONG.  And if it finally offers a word starting with a new consonant, does it REALLY have to continue this, on and on?  Can you guess how many swearwords I have deleted?

Longtime user of Dragon8 Medical and I love it.  But I just hired a new partner with a fairly strong Chinese accent who can't seem to get it to work.  Does anyone know of a satisfied Chinese user of the English version of Dragon Medical.  I'd be happy to upgrade if necessary.

I have been involved with Dragon NaturallySpeaking (preferred) for about the last $1000 and a trend that I've seen is that we are charged an upgrade three for things that have usually been taken care of by service packs of other reputable software manufacturers.  Where Peter Mahoney answered a question as follows;

"We realize that the installation, registration and activation process is too complicated in the current version of Dragon.  We are working on a streamlined process for future releases."

Instead of waiting "your problem" to be corrected in the next release why could there not be a service pack issued in between releases for the products we have already paid for?  Why should the consumer be responsible for paying for your mistakes.  Other companies "do" follow these guidelines.

Albert

To whom it concern---if anyone is concerned:

I spent $150.00 for Dragon 10 a few weeks ago. My computrer was working well with 9.5 ---even with my difficult voice! I've bought most new versions of Dragon as they came out for years.  Before I could install Dragon 10 my dogs knocked my laptop in the floor ruining the hard drive. I had to buy one of the 64 bit machines.  After much difficulty  my 'puter told me Dragon 10 preferred won't run on a 64 bit  machine. There was nothing on the outside or in side the  box that warn of this incompatiblilty!!!!

I tried installing it one of my older machines that had an older copy of Dragon on it and I don't know what it did but it fouled my older machine so bad it is not usable.

I hate Windows Vista but I also hate being out money for software that doesnt work!!!  I finally got my crashed machine back and can only hope I can get Dragon 9.5 working on it again.  I'm having to live on SS now and can ill afford to buy Software that doesn't work. I think my money should refunded or replaced with compatible software. I have everything but the receipt (at least I've yet to find it.)

I have to file a Federal suit very soon and this problem is a significant handicap. I've been recommending Dragon to my friends for years but now I have to warn them not buy Dragon 10.  I can't believe Dragon would make this kind of error.

William D. Littlejohn, MD

124 Chuckwagon Trail

Willow park, Texas 76087

docdonlj@msn.com

--------------------------------------------------------------------------------

From: dragonpromo@nuance.com

To: docdonlj@msn.com

Date: Fri, 13 Mar 2009 10:43:11 -0400

Subject: Exciting News from the World of Dragon NaturallySpeaking

If your email program is having difficulty displaying this email, click here.  

 Dragon customers are often looking for ways to share feedback and suggestions about their Dragon experiences. We’ve been thrilled with the feedback we’ve received from our customers visiting the Dragon Customer Portal to suggest new product features and offer general product comments. To expand this, we’re beginning to actively organize and nurture an open forum that brings Dragon customers together and connects Dragon customers around the world.

With today’s social media technology, Dragon users and Nuance staff can communicate and share information in ways that were never possible before. Nuance has leveraged both traditional and new technologies to foster the development of a Dragon user community. We’ve already introduced the first of many features of this new community:

“Speaking About Dragon” blog

This online venue brings users together to share their experiences, opinions and ideas directly with other customers and with Nuance. We’ve started the online conversation and provided you with a direct connection to Nuance and to other customers. Our goal is to engage the extended Dragon community with input from Dragon customers like you.

Dragon Facebook page

With more than 175 million users worldwide, Facebook is a social networking Web site that helps people communicate more efficiently. We believe Facebook offers an exciting opportunity for Dragon customers to connect and interact with other customers, so we created a Dragon page. If you’re a current user of Facebook, please feel free to "become a fan" of Dragon and share information and ideas on our page.

“Dragon Flash” customer newsletter

We’ve taken a traditional resource and given it a 21st century twist. Our monthly customer newsletter gathers tips and insights from the Dragon experts at Nuance and shares the information directly with customers in an easy-to-read email. Dragon users share their stories about how the software has impacted their work or their lives. And customers get the information they can’t find anywhere else by asking direct questions to Nuance staff.  

These tools represent the starting point for the new Dragon community. Moving forward, we’ll be adding more features – such as comprehensive user forums and improved online technical support – that will enhance the Dragon community experience.

We encourage you to explore these resources and actively participate in the Dragon user community. Get the most out of Dragon by exchanging information with other Dragon customers. We’re looking forward to sharing more product information within this community. But more importantly, we’re excited about the opportunity to listen and respond to customer feedback. Ultimately, this community will allow us to create better products and improve our overall customer service. Visit the blog and tell us what you think.

To Opt Out from further Nuance Communications: Click Here

Nuance

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Dragon Dictate 9 was so-so. Dragon 10 is great.

I run Dragon on a Mac using BootCamp. I figured the easiest way to get the dictated text on the Dragon Pad to the Mac side of the computer was to email it to myself. When I tried to do this the paragraph formatting was all wrong. It turns out that it's an Internet Explorer problem. With Firefox the transfer is accurate and easy.

I cannot get Dragon to remember my preferred capitalization of a three word phrase. Instead of "Sun Fire Cooking" I get "Sun Fire cooking" no matter how much training I do.

I see the problem with Dragon giving me "Mister Smith" instead of  "Mr Smith". are addressed in the new service pack. I have not installed the new service pack because I find the accompanying documentation daunting. Will I have to go through the complicated activation routine again? Is all the data in my user profile safe?

I downloaded version 8 without a hitch. I have(Andrea) ANC Headphones but it is NOT hearing my voice. The box states "too low".

Any sugestions?

Thank you!

can I just say how much I appreciate that Peter Mahoney is beginning to reach out? In the past, Nuance was like a closed fortress.

I think we will see some negative comments here, as bottled-up frustration spills out. But I really hope Nuance keeps running with this, to build a genuine community that makes Dragon better, and into one of the coolest softwares on the planet.

Jessica, I would check out the sound control panel on your PC and see what the microphone setting is.  I use Sound Blaster and there is a setting to boost the Mic 20db also which has to be selected in order to get enough sound.

I use an Olympus DS-30 to take dictation and then have Dragon convert it to text.  This works great so long as I am in a quiet room.  However, when I am driving in my subcompact the background noise makes the conversion not work.  I tried the various noise filters on the recorder and in Dragon application with no improvement. Does anyone know if there is a noise cancellation microphone that will plug into my portable recorder?

I too am having some problems with "the key."   I purchased Medical 9.5 as part of a electronic health record, Practice Partner by McKesson.   The license allowed one user, me, to install on all the machines at my office.  All was working well until an update from Nuance, DNS, installed.   When I went to use the program again, I was instructed to enter the infamous key.   I was also told I had exceeded the legal number of users.   Note that the program advertises itself as allowing a user to use a microphone and/or a recording.  I was using both.   Now my best computer is no longer able to use DNS.   I wrote to the company, got an incident number and have never heard back.

Nuance DNS must honor their advertised contract that the product can be installed on multiple machines for use by a single user; that user should be able to create profiles for hardwire mic, digital recording and bluetooth headset, and possibly more than one dictionary.   FOr the hefty price of DNS Medical I fell I have been unduly inconvenieced.  FUrther, it is a warning to all to avoid any DNS updates as it could corrupt your installation.

I have a question regarding wireless headset that goes with Dragon... My is a GN9350 Netcom and it doesnt work often.  I would like to find a 'dual' wireless headset that works properly with Dragon and as a telephone as well.  Thanks.

Manon (Gatineau Quebec)

(I have dragon professional)

Manon wrote:

> My is a GN9350 Netcom and it doesnt work often.  > I would like to find a 'dual' wireless headset that

> works properly with Dragon and as a telephone as

> well.

The problem is that the GN Netcom up wireless telephony headsets does not work with and the frequency range optimal to Dragon NaturallySpeaking. There is no wireless Computer/Telephone microphone with two earphones that will work optimally with Dragon. There is a two earphone wired Computer/Telephone unit called the VXI TalkPro Computer and Telephone Switch with Binaural Headset. See this at:

www.emicrophones.com/.../prod_details.asp

You can see some excellent single earphone wireless computer/telephone microphones at:

www.emicrophones.com/.../product_detail.asp

Marty Markoe, eMicrophones, Inc.

Cam Jacklin wrote:

> When I highlight a word and repeat it, I do NOT

> want the same word being offered again.

To add to Derek's excellent advice to correct a word, we suggest you make corrections in the context of the words around it. In other words, select the word or words before the error and say, "Correct that." Then when you correct the error it is more like to appear correctly when used in the same context.

Another tip for frequently missed words is to correct the word, highlight the correct word and say, "Make that a shortcut." This makes it a macro and id highly likely to be recognized correctly the next time.

Marty Markoe, eMicrophones, Inc.

Derek,

Thank you for your concern and reply.  I have erased the email but think this may be the appropriate ID number support Req 143 8363.

Thanks again,

Joe Jasper

Thanks, Derek.  The lack of response to an incident is a concern others have expressed.  Support for the best product, particularly for the professional series should be prompt and thorough.

Joe

I re-read your posting stating they DID respond, yet I don't have an indication they did.  I still have not heard from them.  I'm wondering if I shouuld uninstall and start over.  Ugh.  I have a few macros and a user file or two (direct mic USB and another for digital recorder).  I would use my original discs, not the updates and refuse updates from Nuance.  Does that make sense?

www.healthtechwire.com/The-Industry-s-News-unb.146+M5f63167172b.0.html

CLICK ABOVE LINK to read the annoucement by Philips that SpeechMikes will be shipped with new software that will have built in commands for Dragon NaturallySpeaking. "Commands can also be configured for use with other programs. For example, PowerPoint presentations can be controlled effortlessly using the SpeechMike."

The article also states the new software is downloadable free for current users with the latest generation of SpeechMikes. I looked but could not find it. I sent a message to our Philips representative and will post back when the software becomes available.

Marty Markoe, eMicrophones, Inc.

I live in Evanston, Illinois. I am seeking a person in this area who knows Naturally Speaking to visit my home and coach me in getting started with this software.

I need to use Dragon very much but do not have the slightess idea what to do. I have Dragon running on my PC but have never used it.

Can someone help me? Thank you.

Art

Hi Arthur -

Feel free to contact Barry Walters at barry.walters@nuance.com for a recommendation for one of our partners who can help you.

Peter

Many years ago I started with discrete utterance voice recognition. As I recall the cost was $5,000.00. I ran it in DOS along with Word Perfect and a voice output program so that handicapped students could hear in a synthesized computer voice, what the software put onto the computer screen as they dictated. With two patch programs we had the five programs all running concurrently . . . Each time a new version came out I wrote a grant to get the upgrade for the students. At that time there was no limit on how many students might use a computer with the software installed. The limit was the number of computers allowed. (1). We even passed through the period of joint effort when Dragon Systems worked directly with Microsoft to develop product enhancements. I remember when the price came down to $3,000. What a marvelous thing! Upgrades back in those days were simple with no "key" to worry about. I'm not suggesting that we go back to DOS, but after reading of the woes of loading new versions, perhaps there is a better way. I hope to hear of an improvement. Then I will upgrade again.