Nuance - Dragon NaturallySpeaking Solutions

When will UK medical 10 have a 10.1 version that can be used with Vista 64? When windows 7 comes out will UK medical be able to run on the 64 bit version.

Why does this stop in March 2009?  I have just stupidly bought the software for my new Vista 64 system and found it completely impossible to download.  Has everyone given up or is it really going to be possible to use this software?

you can order the cd update for 10.1 dragon medical for 10 bucks

Nuance website shows  info "English Dragon Medical 10.1 Not available as a download" . What exactly that means - will be available or have to call Nuance to get CD/DVD shipped to me.

Did I see the Nuance web page say that Dragon Medical supported Vista 64 and now it does not?

We need Vista 64 for Dragon Medical very soon.

My Dragon Dictate 10.1 download  for vista 64 crashes the whole operating system, when the dialog box asks for first dictation vocabulary setup. In spite of coordination with technical support and multiple reinstalls  on a Dell Precision M6400 quad core 12gb ram, and they say no one else has this problem. I just uninstalled it as I cannot take the time.

Does anyone else experience this and have a suggestion?

By the way, I had a major problem with SP1 and had to do a complete un install, I have a link for a different SP1 but I lack the confidence to install it!  What I found interesting was a salesmen called trying to sell me the wireless headset ... after telling him I had two Calypso headsets I told him about my issues with SP1 ... he incorrectly told me that SP1 was the 64 bit update!

It's not Nuance that everybody should be mad at .... It's Microsoft, they are the ones that painted themselves into a corner with an OS that can't run 32 bit software natively on their 64 bit OS ... something that doesn't seem to be a problem on a Mac!  They are the ones that screwed everybody!  

Just got DNS Professional upgrade for DNS Pro 9.  I made the switch because I have VISTA 64-bit and I have been unable to install DNS 9.5 on my computer.  When you come out with DNS 64-bit version 10.x, how will you know to send me the professional version?  Is it worth my while to continue buying the professional version?  I have been with Dragon Pro since version 5.

I have managed to install Dragon 7 professional on my Vista Ultimate laptop which must be running 64 bit version so eagerly awaiting 10.1 but wondering whether I will ever be able to install without paying a lot more money as I have an upgrade to 9 from 7 and that will not install.

Received an e-mail today from Nuance offering me the chance to buy the 64-bit version of DNS10. Website shows its still not out yet.

Is it available or not? And if so, where can we long-suffering users download it from?

Dave

I'm with all the other long-time uses of DNS who now own Vista 64-bit laptops.  DNS 10 Preferred was sold to me by an over-enthusiastic agent who assured me blandly it would work with 64-bit (unlike DNS 9).

This afternoon I got a call from another similarly over-enthusiastic agent trying to sell me some wireless headset who also assured me blandly that Nuance would now distribute a download version tha works with Vista 64-bit -- all I had to do was call and chat with Support.

Well, I did that and learned maybe next month sometime I might get an email letting me know about maybe how it might happen. . . .

Like the others, I'll bite again and again on the promise to get a really effective voice-recognition program.  Clearly, the MS VR program ain't it!

I'm one of the people who volunteered to test the beta version but wasn't chosen.  I'm handicapped and depend on Dragon, but my new computer is 64bit so I'm stuck using my old laptop.  I'm so excited to hear that the new version is about to come out!  I also like the new Blogs for users - all fantastic ideas.  

I need to read closer, but just excited. SO, I bought DNS10 thinking it would work on my Vista system, not realizing won't work on Vista64 bit. Will I be able to register the number online, then upgrade to the compatible version? I'm assuming that since it will be a complete NEW install, that we will be able to access that after complete registration and upgrade. Old disc of course doesn't work at all (I'm miffed, but patiently and excitedly waiting). I have disabled kiddos who can talk, but not manually type well at all. I'm VERY excited to see how the 10.1 version works (after paying for DSN10 and waiting...). Hoo-ah, y'all! Keep up the good customer service and excellent products! ;)

I'm glad everyone is so excited about the 64 bit version, so am I but as a person with a disability who NEEDS this software I feel cheated out of months of work.  I relied on the fact that it said Vista Windows and there was nothing to indicate that 64 bit was not compatible.  If I new this I would have looked for a version 9 at the time, now I'm stuck until this ever a waiting update comes.  I doubt it will be here by the end of March as Nuance claims.  Perhaps March 2010.

Peter et al.;

Thanks for keeping us all in the loop with DNS and the release of 10.1.  Looking forward to the new release and using it with my new Calisto headset.

It looks like a lot of us bought laptops with Vista x64. The prices are almost irrestible these days. Many came with an EISA partition rather than the Vista CDs that have  both 32bit and 64bit versions. Mine had the EISA partition with only x64. I am pleased to hear that a version that will run on Vista x64 is almost out. Now if you can produce a version of DNS for my Blackberry Curve that would be great. Try typing on one of those. I'll settle for the x64 vista version for now.

Will DNS 10.1 work with Windows 7?

I am really looking forward to the update for Vista 64 bit machines. I am down to my last computer ie a laptop with WIN 98 that dragon works fine on. What a great program over the years. I think I started with the first version made.

I am wicked unhappy that I cant use DNS10 on my laptop because I have vista64.  I have used DNS 1, 2, 3, 4, 5, 6, 7, 8, 9 and 10 Now, when I upgrade the computer lo an dbehold all I can find is a hackers advice on how to load DNS into my box. Please, get with the program DNS guys and make this work, I really really miss my DNS

ordway

How will we be notified when the Vista 64 version is available? What will be the process for making the download available? Will there be a CD available?

Thank you.

Hi Peter:

Maybe Nuance could polish its image by temporarily providing lower-end Vista-64 versions (e.g. standard, preferred, ...) to the higher-end version customers (Professional, Legal, ...) while these latter customers impatiently wait for the support to which they may feel more entitled.  After all, these customers paid Nuance extra for more feature-rich and expensive programs.  Most would probably opt to wait, but the gesture alone might be appreciated.

I am desperately sick of Vista's painfully crappy speech engine. It doesn't work in half the apps I need to use it in. I'm definitely looking forward to this release. Wished I could have been part of the beta, but at least I'll get something! :)

I am 54, with physical limitations and depend on Dragon to assist me in writing a book . Not being completely computer literate, i hired a highly trained computer technician to install the program Dragon 10 and uninstall the previous edition. after trying unsuccessfully, himself for a period of time, he had to go to another appointment. I hired another guy who spent literally hours on the phone with customer support who had him try everything in the book, still no luck. Why did not someone tell him straight up that it was incompatible with Vista. Some of the expense I expected for having someone install for me, but it seems ridiculous that I paid for wasted hours on hold with Nuance support and so many attempts that did not work. This has cost me a ridiculous amount of money. Do you offer any compensation or a consolation prize? Seriously, Jeanne

Peter - I for one am just grateful that you are releasing an update, and responding to your customers.

For those others that are complaining, just stop - it doesn't speed up the process, and doesn't encourage Nuance either.

Let's just be grateful that our wait will soon be over, and we can go back to using a solid product agian.

Thanks Dragon

Dragon Master

That is great news!! I can't wait until the 64-bit version is released!  I've been running Dragon 10 on my older system and can't wait to have it running on the my new 64 bit system.

Thanks so much for all that hard work!  I love Dragon!!

please hurry with the upgrade of DNS in spanish for vista 64.  when will it be available?

64-bit support is absolutely essential!!  

Current version of Dragon is useless to me - all my PCs (even my notebook) have 4GB or more of RAM and thus require Vista 64.

A huge # of PCs coming off the line are shipping with Vista 64 so they can use 4+ GB of RAM.  Dragon is at least a year behind the demand curve.

I bought Dragon based on it's statement that it supported Windows Vista - there was no specific exclusion noted at the time that only Vista 32 was supported.  After I got the SW, of course it wouldn't install.  Contacting support I got the smart aleck answer that "well it didn't say it supported Vista 64" when a rational person would presume that when it says Windows Vista without indicating only Vista 32 means it supports all versions of Vista.  I couldn't get a refund and the support person was just a smart ass.

So hopefully they'll offer a free upgrade to the 64-bit version when/if they finally ship it (assuming a competitor doesn't come out with a comparable 64-bit version first)!

Mr. Mahoney,

Please do not censor non-profane comments which criticized Nuance more vigorously that you would like.  I submitted a perfectly truthful and appropriate comment today which was suppressed from your blog.

I repeat its jist.  Nuance has been selling Dragon 10 under false pretenses, without disclosing that it would not work with 64bit and continued to do so with e-mail and postal mailings even after I complained in writing to Nuance directly.

I suggested therefore  (in my suppressed comment) and repeat here that the defrauded 64bit customers might well consider complaining to the authorities that Nuance should be investigated and perhaps prosecuted for mail and wire fraud.

if this legitimate comment from a victim customer (expensive DNS 10 legal) is once again suppressed, I intend to publish elsewhere not only my underlying complaint but also that Nuance runs a dishonest blog to avoid criticism which it considers too damaging.

i bought 10 to use on my laptop, and was shocked to find it was not compatible with 64.

i would suggest you release beta now,

i've been waiting for about a year.

Have been waiting for this release for over a year.  I've signed petitions, called customer service numerous times, it has been an adventure.  I did not read the previous blog as to why it took a year to develop a 64-bit version, but it must have been major.  We have developed countless programs in the same time frame, so it's interesting that it takes a year to make an already existing product 64-bit ready.

How do I get dragon SP1

My father has Parkinsons and has trouble typing. He got a new laptop and I bought  him an updated version of DragonSpeak last Father's Day. It took him a couple of weeks till he got around to taking it out of the box and a bit more to get going on the install.  By the time he installed it it was 31 days past the purchase date and we learned that DragonSpeak doesn't install on a 64 bit system. I called customer support for him and they said because we were past 30 days they couldn't help us, but not to worry because the 64 bit version was about to come out.  That placated us.  A few months later we contacted again and they said the release date had been pushed back to November, then December and eventually they told us they were no

longer sure what the release date would be (or if it would come out) but they apologized. This has been a very disappointing experience we have had with Nuance.  They should have taken the product back once they acknowledged the release date was

no longer November, especially since that was part of the explanation they gave us when they wouldn't take the product back on day 31.

Thank you for the great news!  I'm so thrilled to hear that 10.1 is coming. Please put me on your list.

Are you going to be able to carry over some of that same technology so that there will be an Omnipage 16.1 for Vista 64 in the not-so-distant-future?

Thanks again.  

Does the 64-bit upgrade apply to the Spanish language version of Dragon 10?  I am also about to upgrade a machine to 64-bit Vista and have Dragon 9 Spanish, will upgrade to version 10 if I can be assured that it will work :)

I am very pleased to hear that Dragon 10 will soon have a 64 bit release. I bought the product shortly after getting my 64 bit machine and was very disappointed to discover that it would not install. I tried it on my netbook but it was too slow, so I have paid for a product that I can't use, like many others here.

Will users be notified by email or will I have to keep checking here on the blog?

Vanessa

I have been waiting a long time for a 64bit release.  I have been dragonless for almost 2 years now as a result.

Too bad I missed all the sales.

I am glad that Vista 64 support is finally coming out.  I asked in August and was assured it would be out in December so I waited rather than returning it.  December did not work out; February did not work out; I hope April actually will.

Does our subscription date start over with the actual arrival or were expenses and the last eight months or waiting simply lost???

many users are bilingual (at least). Probalbly any retired people who have no company to purchase the program (international) would like to install the prefered english version for day to day use, and a second version on the same computer to communicate with others, i.e Dragon French Standard. I am being selfish here. Why can't dragon come up with a simple system where this switch of version can be done at will on the same machine.

Seems easy in theory. With the great  number of foreigners, or naturalized citizens surrounded by colonials with a strange accent, i would think this market is wide enougth. Am I dreaming? So far. Nuance says keep dreaming!

I am so very happy about 64- bit support. The current 32-bit version is very good, but I have been holding off buying a new work computer to replace my sagging one for the very reason that almost all of the new computers with the features I need are 64- bit. Now I will feel free to get a new, more powerful computer and still be able to use and enjoy DNS. Thank you again.

Looking forward to the 64 bit update so I can start using Dragon again.

Looking very forward to x64 support.  My new laptop is much faster so I can change teh setting over to accuracy over speed.  Yay!

Hope it is not too late.  While waiting, I finally had to install the Windows Speech to Text system, which works much better than I expected for a free application.... the only one that worked on Vista 64.  Now I need to decide whether it is worth it to go to Dragon 10.  How does it compare?

I wrote a text book (successfully published) using Dragon.  I bought Dragon 10 because I had purchased a new Vista 64 computer in December, 2008.  At the time I purchased Dragon, I was given no hint that Dragon 10 would not work on my computer.  I am handicapped and can type very little and only with significant pain.  

An adaptation of my work for children is on hold until you can honor my payment with a product I can actually use.

I was notified by a DNS reseller that DNS SP1 was available for download and it had a link to download said update.  I have not yet installed it, but is this the update which will allow for installing DNS Pro/Legal/etc. can be installed on Vista 64?

Thanks,

edsager

I am also thrilled to hear the x64 version is coming soon.  Since version 10 would not install on my new x64 machine, will the download be a full install version for Preferred?  Will the serial number with my original ver. 10 CD work with this install?

Since our current Dragon 10 doesn't install on X64 machines, will the download be a full install package for the Preferred Version?  I am looking forward to using this version on my new machine.

I just downloaded Dragon 10 SP1. I bought Dragon 10 Preferred last August. It has sat in a drawer awaiting Vista x64 support. Assuming SP1 provides the long awaited x64 support, how do I install the software - by first:

Trying to install the original software, configuring/authorizing it then SP1?; or

Trying to install the original software, immediately install SP1, then configuring/authorizing it?; or

Install SP1 immediately and use serial number for authorization?

Fantastic I can hardly wait. I had it installed on my Vista for 1 month then the machine died I bought a new one with 64 and have been speaking unaturally ever since.

Hoorah - I have been holding off waiting for Dragon 10 to work with vista - great!!

I used Dragon dictate 10 in the 64 bit version for several weeks now. I have a 64-bit system so could never install the standard edition. It is absolutely spectacular and I couldn't wish for a better program. The very rare transcription errors are generally sloppy speech. I use it with Internet Explorer and Word. Basically it does everything that I wanted to do. I was anxious to get the beta version and appreciate the ability to try it. They have a ask for feedback and to me it's darn close to perfect.

I am SO glad to hear this and anticipate getting the notification that the 10.1 for 64-bit Vista is ready for download. I have had to hold on to a very old laptop in order to use this product. As other bloggers have mentioned, I, too, have primary equipment that has the Vista 64-bit system and have had to always revert to the old laptop to use Dragon. Hip hip hooray!!!

This is EXCELLENT news! I have been waiting for 64 bit support for some time. Dragon 10 is much better than Dragon 9 performance wise, so now we can all take advantage of our additional RAM too!

Thank you for listening to the community!

Dragon Master

Any word on when 10.1 will be avaiable for Dragon Enterprise medical version 10?

When will 10.1 32 bit and 64 bit versions be available for Enterprise Medical version 10?

I thought I saw this question before... but here it goes again! Is this upgrade for the Vista 64 bit going to cost those of us who already have Dragon 10 (standard in my case)?

Thanks so much for the update. I'm waiting with bated breath!

Very glad to hear that x64 support is nigh. All my primary machines are x64, and I've been waiting for the day DNS10 was released, which was also the day I discovered I couldn't use DNS10.