Dragon has the most insultingly nasty, inept, ineffieicient Tech support in the entire industry. The last time I was foolish enough to try to get some info out of these incomprehesible Phillipinos I was so abused and insulted I hung up. And the idiots charged me. Dragon 10 works very poorly, repeat very very poorly with word 2007 and Vista. I had to go back to 9.5.  As it stands now I would never buy another Dragon product, and I own all of them from 2.5 on up. Dragon has gone down the drain and become egregiously irresponsible. That Tech support is a nasty joke.

I like dragon and find that it can be a useful tool. However, I find that for no reason, Usually I run a rester cleaner that I must reinstall dragon. Also, I have turned off the auto update feature, as it has been a huge problem.

Hi Peter,

this is all more than great news from Nuance. Many of us power users actually thought that this would never happen...

I actually can't believe that it took you guys like about ten years until you found out that it COULD possibly be useful to communicate with your customers........!

Well I surely will have to say a few things about NaturallySpeaking, about features and bugs, as well as about uses and possible improvements....

Be prepared ;)

Cheers David.P

i have been using Dragon for several years and I am very happy with it.  However if someone has experience with my questions please tell me so I can improve my productivity even more.  My voice is very unique, one might even say I have a speech defect.  I am still at version 8.  After version 8 Dragon advertises that you don't need to train the program for your voice!  I don't know how that is possible.  Therefore I have stayed at level 8.  I am missing all of the improvements of versions nine and ten. Does anyone have experience in this area?

When I first started I had a microphone on a headset.  This was connected to my computer with a wire.  Each time I was interrupted like when the phone rang, I would forget the wire and Almost pull my computer to the floor!  Now I have a microphone which sits on my desk.  The only problem is that the microphone picks up sound from room .  I am always must ask my wife to turn down the TV.  The perfect solution seems like it would be a wireless headset.  Does anyone have experience in this area?

Harley Horsager

"Going green might cost a lot but refusing to act now will cost us the Earth"

President of Maldives says his island nation will be world's first carbon-neutral nation

Hi Harley,

Re>  After version 8 Dragon advertises that you don't need to train the program for your voice!  I don't know how that is possible.  Therefore I have stayed at level 8.  I am missing all of the improvements of versions nine and ten. Does anyone have experience in this area?

The training is *optional* after version 8. You can still do the standard training, or even additional training, in the later versions. And you shouldn't have any trouble upgrading your existing voice profile. So there shouldn't be a reason not to update to get the latest features.

Re> The perfect solution seems like it would be a wireless headset.  Does anyone have experience in this area?

There are a few good wireless solutions out there but you need to make sure that the headset has enough audio bandwidth for Dragon to work properly. Check out support.nuance.com under Hardware Compatibility for the ones that Nuance has tested. I'm sure other readers will have recommendations.

Best regards,

Derek

Hi Pierrino,

Your experiences with tech support and Dragon 10 aren't typical.

If you could send me details of your contact with tech support via direct mail, we'll investigate what happened and see if we can help with a solution.

Best regards,

Derek

I'd use Dragon and now Dragon 10 for about 2 years. Before that I used IBM voice type and other versions of this IBM program. I find Dragon to be far superior to the IBM versions. When I bought my 1st program from IBM it was nearly £1000 that was about 12/13 years ago and now the price has dropped significantly and the reliability improved enormously.

However, there are still difficulties with this comparatively new technology. I too had difficulties as I'd use Microsoft XPand when I have on occasion but it into system restore, I had to have problems with having to reinstall Dragon.

Also when I'm on the Internetand I use Internet Explorer 8 at times of no reason some word commands make everything jump about and my page disappears. I can always get back but something triggers this.

However, all in all I find it extremely useful. Thanks Dragon and keep improving

I am unable (either Internet Explorer 8 or Mozilla Firefox) to find what filename to insert when I need to install Preferred 10 on my Dell 2400 with Celeron.  WHAT FILENAME DO YOU WANT?

Thanks very much.

I have installed the SP pack for Dragon 10. I have a number of questions:

(1) I read somewhere that there is documentation for this. Where can I find it?

(2) I input material via the Plantronic Bluetooth mic, a headset mic, and a Sony ICD-MX20 digital recorder. I've been doing extra accuracy work - writing style, vocabulary etc - because I'm starting work on a book. Will this extended vocabulary and writing style work be available automatically for all three users?

(3)I also use my laptop for research work. I have Dragon 10.1 installed on this as well. Is it possible to copy the user files etc from my desktop to my laptop, or will I have to go through the same accuracy process - writing style recognition and extended vocabulary etc - on my laptop?

I'm really pleased about your new moves here to be responsive to people's comments. Well done.

I am relatively new, only one year user of DNS. I do know that the more I used the product the more adept it became. Not sure if this is condsidered training and perhaps it is that my own skill level has improved and that is why I think DNS is working better all the time.

Regardless, I really like this program!

When Dragon was owned by Lernout & Hauspie, they used to have a great community forum where we could write in with questions that didn't rise to the level of tech support, but allowed us to tap into the experience of the community of users. We could also search the forum and discover how other people had solved problems, and even just ask general questions. Is this something Nuance might do as well? I think it would be a great resource.

I thought that the webinair conducted by Kristen Walker was excellent. Thanks for taking seriously the need for instructional videos, and making the recorded versions available. This is a big step forward.

I agree with the comment about Dragon working poorly with Vista and Word. I have to re-train or "restore user" practically every time I use it and don't want to waste more money on tech support after spending a few hundred on productivity software that is making me far less productive. Ah, that feels better.

i think dragons are so cool i liked them ever since i was 10 and i am 13 now

I agree with word 2007. I am having a devil of a time finding how to configure so the green light comes on when using word 2007.

My boss asked me to try to find out if his current issue with Dragon is a common one:  He said when he first had it installed on his computer (both at work and at home) a few months ago, he was very impressed with its recognitiono-ability-- even with very complicated, obscure words.  But lately, he feels the performance has been degrading in accuracy- now, sometimes even common words that are repeated in the same sentence are frequently mistaken, but not consistently.  Is this a recurring issue with Dragon?

Dragon is simply awesome when used correctly and properly.

Just think where technology was 20 yeasr ago, we only toyed with the notion of minimal success , You cant say it is no good technology when it has seen ONLY improvement over the years~!

Is there an Iphone version of this?

I'm still not sure I understand the difference in use/purpose of the DNS 11 Dictation Box and the Dragon Pad.  What's the best way to use one or the other or both?