To answer your first question, "yes, I am using Dragon to write this blog".
In fact, I have been an avid and regular user of Dragon since well before I took over as the general manager for the Dragon business a little over a year ago. If you continue to read this post -- and future posts in this blog -- you will soon learn that I am a passionate user of Dragon. I also happen to be an extremely demanding user. That means that while I absolutely love using Dragon, I also regularly encounter areas where I would like to see the product improved. Finding ways to improve Dragon was one of my main motivations for initiating this dialogue on our website. As I go about my business I encounter, almost on a daily basis, Dragon users that are just like me. They often tell me how indispensable Dragon is to them -- and then in the same breath they tell me what they would like me to improve in the next version.
When we launched Dragon 10 this past summer, we had the opportunity to launch a brand-new website. One of my goals for that website was to add more community and interactivity so that we could create a conversation with some of the passionate members of the Dragon community. For a bunch of complicated reasons, we were unable to put that functionality in the site when we launched it just a few months ago. But at that time, we added some new ways for customers to contact us to add their feedback about the Dragon product and their experiences with Nuance. As soon as we added our feature request form to the website, we were inundated with feedback. It became very obvious to me at that time that there was a pent-up demand for more open line of communications to our customers.
We also know from experience that many of our customers are anxious to share their positive experiences with Dragon with others in the community. For the past two years, we put together a little contest called "I Speak Dragon" to collect stories from our user community about how Dragon has impacted their work in their life. The responses ranged from educational to entertaining to inspirational. You can see the full archive of the stories on the "I Speak Dragon" section of our website.
While I expect that this blog will evolve as we continue to get feedback from you, we are going to start with the following format and ground rules:
Comments: My goal is to solicit comments from all of you. We are going to start with a pretty open policy toward comments on these posts. The software platform that we are using to manage this blog does a pretty good job filtering out spam and offensive language. Based on that, I hope we can leave things pretty open for now. Your opinions are appreciated -- just keep it clean ;-)
This Is Not a Technical Support Forum: It is important for you to understand that this blog is not a replacement for our technical support site. If you have a technical support issue, please visit our knowledge base, top 10 questions and technical support site. We cannot commit to responding to requests for technical support within the comments in this blog.
Authors: I expect that I will be posting myself fairly frequently -- and I will be asking other members of the Dragon team to contribute their own postings from time to time.
Thank you for reading -- and I hope you participate in the Dragon discussion!
Peter "The Dictator" Mahoney
Senior Vice President and General Manager, Dragon
01-31-2009 12:18 PM
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