Blogs

Jon Morrow Video – Speech Recognition for Bloggers

Jump over to Problogger to check out Jon Morrow's terrific video about speech recognition . This is a great overview that covers everything from sound cards to microphones to PC set-up to software. Jon includes a great demo of Dragon as well! "Speech...

Posted to Speaking About Dragon by Erica Hill on 11-20-2009

Filed under: Dragon, speech recognition, Dragon NaturallySpeaking, Dragon review

Cool Series from GearDiary: Look Ma, No Hands...

An interesting new series has kicked off over at GearDiary focused on the state of voice recognition technology today. Writer Dan Cohen has started his series with an in-depth look at Dragon NaturallySpeaking. He's even included some great videos...

Posted to Speaking About Dragon by Erica Hill on 11-13-2009

Filed under: Dragon, Dragon NaturallySpeaking, Dragon review

Alex Shines Through!

I'd like to share a story that was submitted to us from a proud parent: "For our 12 year old son, school was a nightmare. His Aspergers made the work tedious, his dyslexia was frustrating, and his dysgraphia made handwriting extremely difficult...

Posted to Speaking About Dragon by mgeremia on 11-11-2009

Filed under: Dragon, dyslexia, Dragon NaturallySpeaking, learning disabilities

Australian Webinar for Legal Community from WinScribe

You are invited to attend a FREE webinar Digital Dictation, Workflow and Speech Recognition: A Legal Case Study Wednesday, November 25th 2009 12:00pm - 1:00pm (AEST) 1:00pm - 2:00pm (AEDT) via WebEx online meeting * Please note you will need to dial in...

Posted to Speaking About Dragon by Derek Austin on 11-11-2009

Dragon Review in Post Chronicle

Writer Jim Bray just posted his review of Dragon to the Post Chronicle . Take a look!

Posted to Speaking About Dragon by Erica Hill on 11-09-2009

Filed under: Dragon, Dragon NaturallySpeaking

November Dragon Newsletter is Here

The November issue of our Dragon NaturallySpeaking newsletter is up. This month's newsletter includes tips and tricks to boost accuracy and productivity, as well as new command and control tips. We've also featured a great student success story...

Posted to Speaking About Dragon by Erica Hill on 11-05-2009

Filed under: Dragon, Tips, dyslexia, Resources, speech recognition, Dragon NaturallySpeaking, Nuance

Dragon 10.1 earns Windows 7 certification!

Windows 7, the newest version of the Windows operating system, was just launched in late October. And a lot of you have been asking recently: “What’s the deal with Dragon and Windows 7 support?” Well, we are pleased to report that Dragon...

Posted to Speaking About Dragon by Erica Hill on 11-03-2009

Filed under: Dragon, Windows 7, Dragon NaturallySpeaking

Dragon Makes the Grade in Education

There was a time when talking in the classroom was strictly forbidden. Those days are fading fast as Dragon NaturallySpeaking helps students and teachers at all educational levels better exploit their full potential just by speaking. What's behind...

Posted to Speaking About Dragon by mgeremia on 10-29-2009

Filed under: Dragon, dyslexia, Education

When Touchtone Automation Isn’t Good Enough

Today thousands of contact centers are saving even more money by increasing call automation and they continue to keep their customers happy. What's their secret? They have designed their automation system around their customers' needs. Overwhelmingly...

Posted to Insight from the Customer Experience Experts by Jeff Foley on 10-14-2009

Filed under: self-service, touchtone, automation

Man vs. Machine: How do people prefer to get customer service?

Companies worldwide will spend more than $100 billion in customer care in 2009. Despite the significant investment companies are making, consumer satisfaction rates for customer care are extremely low. When it comes to self-service options by phone, a...

Posted to Insight from the Customer Experience Experts by Nuance Expert TIPS on 10-08-2009

Filed under: customer experience, self-service, mobile phones, mobile care

Dragon Making a Difference: Heraldo's Story

I just received this great story today from a woman named Carol Roche. Carol teaches students with learning disabilities and she has been using Dragon to help some of her students with writing. The attached story was written by a gentleman by the name...

Posted to Speaking About Dragon by Peter Mahoney on 09-08-2009

Filed under: Dragon, Education

Livin' on a Prayer

Oh, we're half-way there Oh, oh, livin' on a prayer Take my hand; we'll make it I swear Oh, oh, livin' on a prayer - Bon Jovi No, I'm not reminiscing about my junior prom. This Bon Jovi song came up in conversation at work today, as...

Posted to Insight from the Customer Experience Experts by Rebecca on 09-08-2009

Filed under: customer experience, mobile phones, customer service

The End of Passwords and PINs: Could Your Voice be the “Spoken Token?”

Imagine you're paying for a purchase with your credit card over the phone through an automated system - how can a "machine" tell if it's really you calling, rather than someone who just stole your wallet? Consumers reported fraud losses...

Posted to Insight from the Customer Experience Experts by Nuance Expert TIPS on 09-03-2009

Filed under: voice biometrics, voice authentication, biometrics

Now Pitching For Team Dragon, Former Boston Pitching Ace Curt Schilling

Starting this August, radio listeners in the greater Boston area will hear former Boston Red Sox pitching ace Curt Schilling talking about Dragon NaturallySpeaking. For those of you who aren't that close to baseball, Curt was the pitcher for the Boston...

Posted to Speaking About Dragon by Peter Mahoney on 08-04-2009

Filed under: Dragon, Advertising

Why the Speech Team Hates Business Rule Transfers

Business rule transfers; you know what they are. You have a caller coming into the IVR, making a good faith attempt to self serve, then Wham... they get told "please hold while I forward your call to ..." People building speech-enabled applications...

Posted to Insight from the Customer Experience Experts by Tom Hicks on 08-04-2009

Filed under: customer experience, contact center, Self Service, speech automation, business rule transfers, misdirects, call transfers

Nuance - Speech Recognition, Imaging, PDF and OCR Solutions

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