Blogs

Dragon 201 Webinar

Did you hear about our Dragon 201 Webinar last week? Kristen Wylie led a terrific training focused on how to make Dragon even easier to use. Some of the topics that were covered during this session included the following: - Advanced formatting: Word Properties...

Posted to Speaking About Dragon by Erica Hill on 02-01-2010

Filed under: Dragon NaturallySpeaking

Dragon in the car?

Cool news from our Automotive team today! Take a look at Rebecca's post below... Power of Dragon is Coming Soon to a Car near You – Announcing Nuance Voice Control Automotive Today we had a very exciting announcement from our automotive business...

Posted to Speaking About Dragon by Erica Hill on 02-01-2010

Filed under: Dragon NaturallySpeaking, Nuance, Dragon Dictation

Dragon Tip - Making Corrections

No one is perfect – not even Dragon. In the same way that we might not hear a word correctly when speaking with someone, Dragon also can misrecognize words from time to time. (Have you noticed, though, that Dragon *never* misspells a word?) When...

Posted to Speaking About Dragon by Erica Hill on 01-25-2010

Filed under: Dragon NaturallySpeaking, dictation

Dragon hits CES!

We're here at CES and it's hopping! A quick note below from the team... It’s a New Year and what better way to kick it off than with the world’s most amazing consumer electronics event, CES! The Dragon team is all packed and ready...

Posted to Speaking About Dragon by Erica Hill on 01-06-2010

Filed under: Consumer, Dragon NaturallySpeaking, Dragon Dictation, CES

Search Just Got Smarter: Announcing Dragon Search for the Apple App Store!

People often ask me about Voice Search on Google or Bing. I honestly think they’re cool and mark some great innovation in our industry. But I continue to hear people say they want to use voice to search iTunes for music. Or some say they want to...

Posted to Speaking About Dragon by Peter Mahoney on 12-17-2009

Filed under: Dragon, speech recognition, iPhone, search

You Speak – Dragon Listens…

Good morning iPhoners! I’d like to share the following important Dragon Dictation update with you from Scott Taylor…I know that a lot of you have asked about this issue, and we appreciate your feedback and patience…. Since the launch...

Posted to Speaking About Dragon by Peter Mahoney on 12-16-2009

Filed under: Dragon NaturallySpeaking, iPhone, Dragon Dictation, dragonmobileapps

Dragon for Students and Educators

Last month I had the opportunity to demonstrate Dragon NaturallySpeaking on QVC, the home shopping channel that broadcasts live on TV 24 hours a day. My airtime wasn't until 1 AM, so I had plenty of time before the show started to meet with other...

Posted to Speaking About Dragon by kwylie on 12-15-2009

Filed under: dyslexia, Education, Dragon NaturallySpeaking, learning disabilities

Call costs: self-service vs. agent-assisted. You do the math.

Did you know that today the cross–industry average cost of a call fully completed through self–service is $.50 or less, compared to an agent assisted transaction which averages $5.50 per call. And in many industries, the cost of an agent handled...

Posted to Insight from the Customer Experience Experts by Donald Davis on 12-11-2009

Filed under: self-service, ROI, call costs

Frequently asked questions about Dragon Dictation for the iPhone

Here are some frequently asked questions on Dragon Dictation with our response. We will keep you updated as the situation changes and have more information to share with you. Is there an option to opt out contact names upload on the servers? We hear your...

Posted to Speaking About Dragon by Peter Mahoney on 12-10-2009

Filed under: Dragon, Nuance, iPhone, Privacy

Cloud computing – the secret weapon that enables massively scalable speech applications

Cloud computing is beginning to penetrate many industries, including CRM and in particular the interactive voice response (IVR) market. Forrester Research has said that cloud computing is one of the top 15 technology trends to watch in 2010, especially...

Posted to Insight from the Customer Experience Experts by Nuance Expert TIPS on 12-09-2009

Filed under: hosted IVR, cloud computing, Nuance On Demand, IVR hosting, CRM

What Dragon Dictation for the iPhone Does (and Doesn't Do) with Your Contacts

Some people have expressed concern about what the new Dragon Dictation for the iPhone application does with your contact information. As you may have experienced already, Dragon Dictation for the iPhone goes through your contact list on your iPhone and...

Posted to Speaking About Dragon by Peter Mahoney on 12-08-2009

Filed under: Dragon, Nuance, dictation, iPhone, Privacy

Dragon for the iPhone is here! (And it's free... for now)

I'm thrilled to announce that we have launched the Dragon Dictation app for the iPhone on the Apple App Store. I have received more requests than I can count for this product, and there have been quite a few rumors floating around over the past couple...

Posted to Speaking About Dragon by Peter Mahoney on 12-07-2009

Filed under: Dragon, Consumer, speech recognition, Nuance, voice recognition, dictation, iPhone

Network World doesn't like our radio ads, what do you think?

I was surprised to see an article from Network World yesterday criticizing our radio ads. Paul McNamara , a News Editor for Network World wrote a piece that analyzed our radio ads. While Paul is certainly entitled to his opinion about our creative talents...

Posted to Speaking About Dragon by Peter Mahoney on 12-04-2009

Filed under: Dragon, Advertising, i speak dragon, Education, Dragon NaturallySpeaking

Tips for effective PDF document review: Part 2

So you've mastered the art of tact when it comes to composing comments and annotations for PDF documents you and your colleagues are reviewing. Here are five advanced techniques for stepping up your PDF-commenting game. Be brief. The more you write...

Posted to Imaging by Chris Messina on 12-03-2009

Filed under: pdf converter, PDF commenting, annotating, doc to pdf converter, convert files to pdf, convert pdf to excel, pdf converters

Tips for effective PDF document review: Part 1

You've read about "working in the cloud," where your documents, email and the rest of your work doesn't exist on a desktop or laptop's hard drive anymore. One just logs in from anywhere, on any machine, and gets working. If you're...